DELIVERY F.A.Q.'S
How much does delivery cost?
Delivery to uk mainland (excluding Highlands) is free when you spend £20.00 or over. Delivery costs £5.00 for orders below £20.00. Delivery costs to the Highlands, Islands and Overseas depends on the destination. For more details see the Delivery Page.
How long will my order take to be delivered?
Please note, we currently only despatch web orders on a Wednesday. Delivery to UK Mainland (excluding Highlands) will be on a Thursday. Please allow longer for deliveries to Highlands, Islands and Overseas.
Please ensure your address and postcode is correct on your order.
Can I get an update on my delivery?
Yes, if you haven't heard from your courier in line with the timescales above please email enquiries@the-mercers.com with your name and order number and we can confirm the status of your order.
What happens if a product I've ordered is unavailable?
Our website should show when products are out of stock but occasionally counts are incorrect. If you order a product that is out of stock we will email you to see if you would like to wait for your order to be complete or substitute the product with another.
What happens if my delivery is damaged?
All our products are Vegetarian.