How much does delivery cost?  

Delivery to uk mainland (excluding Highlands) is free when you spend £20.00 or over.  Delivery costs £5.00 for orders below £20.00.  Delivery costs to the  Highlands, Islands and Overseas depends on the destination.  For more details see the Delivery Page.

How long will my order take to be delivered?  

Please note, we currently only despatch web orders on a Wednesday. Delivery to UK Mainland (excluding Highlands) will be on a Thursday.   Please allow longer for deliveries to Highlands,  Islands and Overseas.

Please ensure your address and postcode is correct on your order.

Can I get an update on my delivery?

Yes, if you haven't heard from your courier in line with the timescales above please email enquiries@the-mercers.com with your name and order number and we can confirm the status of your order.

What happens if a product I've ordered is unavailable?

Our website should show when products are out of stock but occasionally counts are incorrect.  If you order a product that is out of stock we will email you to see if you would like to wait for your order to be complete or substitute the product with another.

What happens if my delivery is damaged?  

We pack our parcels with every effort to prevent breakages however if you do receive a broken jar please send an email to enquiries@the-mercers.com with your order number, details of the damages and photographs of the damaged jar/s.  We will then contact you asap to arrange replacements to be sent.
Are your products Gluten Free? 
Most are but please use the 'refine search' to view all products that are.
Are your products Vegetarian?

All our products are Vegetarian.

Are your products Vegan?
Most are but please use the 'refine search' to view all products that are.

What is the shelf life on your products?
For the shelf life of our products please click on the individual products and you will find a guide or alternatively see summary below:
Conserves Marmalades and Chutneys - Minimum 1 year on delivery
Curds - Minimum 6 months on delivery
Everything else - minimum 3 months on delivery                                                                                                                                                                                            
Use the Stockists button to search.
Do you supply the trade?
Yes.  For trade enquiries please email enquiries@mercersfoods.com  Please include a brief description of your business and your business address.